Privacy Policy
Last updated: June 2026
This Privacy Policy explains how Ripple Holdings Limited collects, uses and protects personal information when you use Ripple Pay and our related websites and services.
Who we are
Ripple Pay is operated by Ripple Holdings Limited, a company registered in the Isle of Man (company number 136751C). In this policy, "Ripple", "we", "us" and "our" refer to Ripple Holdings Limited. We are the controller of the personal information described below.
Information we collect
- Account and business details such as your name, business name, email address, phone number, trading address and company information.
- Verification information we need to set you up as a merchant, such as identity and address documents and bank account details.
- Transaction information relating to the invoices and payments processed through your account.
- Technical information such as device, browser and usage data collected automatically when you use our services.
How we use your information
We use personal information to set up and manage your account, verify your identity, process payments, send reminders and service messages, provide support, keep our services secure, and meet our legal and regulatory obligations.
Our lawful bases
We rely on the performance of our contract with you, our legitimate interests in operating and improving our services, your consent where required, and compliance with legal obligations such as anti money laundering and tax rules.
Sharing your information
We share information with the partners who help us deliver the service, including our payment partners (such as Cashflows and London & Zurich), the accounting platforms you connect (such as Xero and QuickBooks), and trusted service providers who support our hosting, communications and security. We may also share information where required by law or to protect our rights.
International transfers
Some of our providers may process information outside the Isle of Man and the United Kingdom. Where they do, we take steps to ensure your information remains protected to an appropriate standard.
How long we keep it
We keep personal information for as long as your account is active and for as long afterwards as we need to meet legal, accounting and regulatory requirements.
Your rights
Subject to applicable law, you may have the right to access, correct, delete or restrict the use of your personal information, and to object to certain processing. To exercise these rights, contact us using the details below.
Cookies
Our websites use cookies and similar technologies to make the service work, remember your preferences and understand how the service is used. You can control cookies through your browser settings.
Security
We use appropriate technical and organisational measures to protect personal information. No method of transmission or storage is completely secure, but we work to safeguard your data and limit access to it.
Changes to this policy
We may update this policy from time to time. When we do, we will revise the date at the top of this page.
Contact us
If you have any questions about this policy or how we handle your information, contact us at info@startyourripple.co.uk.